We booked three flights on a discount airline carrier called Zest Air. We ended up taking two out of the three flights. We arrived in Clark Airport, Philippines from Kuala Lumpur and immediately headed to Marbel Inn in Angeles City which was a recommendation from a fellow traveller that we met in Taganga, Colombia back in June. The hotel was very accommodating and luckily allowed us to store some of baggage for 2 weeks while we were in visiting the islands. This was imperative since Zest Air only had a 10kg baggage allowance per person.
Reasons why we think Zest is not best:
i.) We left Marble inn bright and early to head for the airport. The staff checked our tickets on the way into the terminal and told us our ticket counter was not open yet. After waiting around for about 1/2 hour Andrew and I decided to investigate further. A friendly airport employee approached Andrew and asked him to come to the back room with him. She then informed Andrew that the flight that we had booked with Zest Air was in fact not scheduled to fly that day and the route had been cancelled about 2 months ago. I should mention that the ticket was only booked about 2 weeks prior and booked via internet and we even had a confirmation email sent to us. Long story short... Zest Air put us on another flight with SEAir that was scheduled to leave the following day. We were not happy about the change, as that meant we lost 1 day out of our 2 week Philippine trip plus costs of transportation from the airport. I should also mention we are currently in "talks" with the airline to have them cover our transportation and accommodation for the extra day spent in Clark. Who knows how what the outcome will be!
We later found out that bigger aircraft can not fly to our desired destination as the runway is to short and there was a minor mishap a few month ago. Plus during the windy conditions a smaller plane is better suited for the landing which is why we ended up on SEAir, the 19 seater prop plane.
ii.) After Boracay Zest Air was late leaving Calibo airport.
iii.) Leaving Cebu it was3 hours late... but to their defense they did give us all a small meal and drink.
~Nicola
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